FREQUENTLY ASKED QUESTIONS
Who can buy a Renaissance Villages home?
All of our villages are age-exclusive and we welcome any residents who meet the qualifying age criteria.
What facilities and social activities are available?
All our villages feature a wide range of facilities for use by residents and
their guests including a leisure pool, fitness centre, library and coffee lounge, games room, residents’ meeting/club room, restaurant and bar, guest suite, medical centre, village shop and post box. A wide range of clubs, societies and events are organised by us and our residents such as rambling, art, table tennis, croquet, theatre trips, music, line dancing, photography, bridge, coffee mornings, talks, parties and shows – the list is almost endless.
Can visitors stay?
Yes, visitors may stay in homes for up to 28 days or, if preferred, in the guest suites provided in each village. The guest suite is available to book via the village manager at reasonable rates.
Are pets allowed?
Yes, we understand how important pets are to families and we welcome well- trained pets in all our villages as long as they are kept under control and in accordance with the lease.
Is there any medical cover?
One suitably qualified member of staff will be on duty at selected times during weekdays. They will be able to deal with medical emergencies, minor ailments, and give general medical advice on health matters. They will organise ‘well person’ clinics and annual flu jabs with the GP consultant to the village.
Is there an emergency alarm call system?
Each home has an unobtrusive system installed enabling residents to make contact with on-site staff in the event of a medical or property emergency at any time during designated hours. Outside of these hours, the system is connected to a professionally managed UK-based off-site emergency call centre.
Is there parking provided?
There is on-site parking available in all our villages. There may also be a limited number of garages available for purchase.
Will I need to pay a service charge or ground rent?
Yes, Renaissance Villages properties are sold on a leasehold basis with a
term of up to 125 years and there will be an annual ground rent and service charge. The charge covers expenses relating to the comprehensive communal facilities and services, management fee and contribution to the Maintenance Reserve Fund. Ground rent will also be payable on any garage purchased. Please speak to a sales advisor to clarify the current charges.
Is the service charge fixed?
The annual charge is capped for the first two years from the commencement of the full provision of services in each village. Increases in service charges will only reflect any higher costs of providing and maintaining the facilities and services, plus any future Government legislation. The management companies are acutely aware of the need to keep costs under control and will ensure any increases are kept to a minimum.
Who is responsible for redecoration of my property?
External redecoration is the responsibility of the village’s management company within a planned and budgeted cycle. Internal redecoration is your responsibility as the leaseholder.
Can I make alterations to my property?
Structural changes may only be made with the freeholder’s permission and in the first instance we recommend discussing any proposed changes with the village management company.
Who manages the villages?
Renaissance Villages provides daily on-site management to the villages through management companies in each location, all of which are overseen by our head office team. Management companies include a village manager, maintenance supervisor and all other staff required to provide the services and maintain the facilities.
Are appliances included in the purchase price?
Please refer to the specification information contained on each village website for details on what will be included in your new home. You can also speak to a sales advisor who will be pleased to answer any questions you may have.
How do I reserve a property?
Contact the sales team using the number listed below. Our sales advisors will take you through the simple purchase process and will also be able to offer advice and practical help with selling your existing property, downsizing and de-cluttering.
Do I need to get advice?
Yes, we advise you to seek independent advice, support and representation as appropriate in connection with a move to a retirement community.
Is there anything to pay when I sell the property?
On the sale of the property a re-sale fee is payable by the Assignee (seller) to the freeholder (developer/landlord), which represents their return on capital invested in the provision of the central amenities. This fee includes the freeholder’s appointed agent’s selling agents’ fees, should you decide to use them, and the legal costs for the license to assign the lease. You are of course free to use the agent of your choice, however you will be liable for their costs in addition to the re-sale fee.
The fee payable depends on the length of time that the seller has lived in the property and the price for which the property is sold.
For worked examples please review each villages FAQ’s section